Terms of service
These terms cover the use of Dukkan POS by a shop and the people who work in it.
[PLACEHOLDER — counsel to supply: the contracting entity, the jurisdiction, and the moment of formation.]
Who this is between
The agreement is between the platform and the merchant — the person or business that runs the shop, identified by the owner account the shop was created with. Staff accounts, cashier PINs and enrolled terminals all act under that merchant's account and do not form separate agreements.
Accepting these terms
Two moments are recorded, and they answer different questions:
- At creation. The version of these terms in force when a shop is created is stamped onto the shop. It answers "which text applied to this shop".
- At first-run setup. When the owner completes the setup wizard, the version they accepted, the moment they accepted it, and the account it was accepted under are recorded. It answers "did the merchant agree".
Enrolling a terminal is neither. A cashier signing a till into a shop is not the merchant agreeing to anything, and the app never asks them to.
The service
The platform provides a point-of-sale system: a till, a catalogue, customers and debts, stock, reports, receipts and invoices, staff accounts, and a mobile app that keeps selling while the connection is down and syncs when it returns.
What a shop gets depends on its plan. Plans set limits — how many products, how many staff, which features — and those limits are enforced. A shop over its limits is given a grace period rather than being cut off immediately.
The subscription
- A shop is active until a date. Past that date it is blocked: the data remains, and selling stops.
- A blocked shop can be reactivated by extending the subscription; nothing is deleted by being blocked.
- [PLACEHOLDER — counsel and the business to supply: price, billing cycle, taxes, renewal, refunds, and what happens to an unpaid shop over time.]
Accounts and security
The merchant is responsible for who holds their credentials: the owner login, the shop's licence code, and the staff PINs. A licence code signs a device into the shop, so it should be treated as a credential and not shared.
Terminals can be revoked at any time from the Devices screen, which immediately cuts that device off. Please revoke a device that is lost rather than only changing PINs.
The shop's data
The merchant's data is the merchant's. The platform stores and processes it to run the service and on the merchant's instruction — the data processing addendum is the detail, and the privacy policy is the plain-language summary.
The merchant can export the entire shop as a single file at any time. That is also what happens on the way out: an export is offered before a shop is deleted.
Acceptable use
The service may not be used to break the law, to store data the merchant has no right to store, to attack or overload the platform, or to resell access to it as if it were the merchant's own product.
[PLACEHOLDER — counsel to supply: suspension for breach, notice, and appeal.]
Availability
The platform is a hosted service and depends on the sub-processors named in the privacy policy. The mobile app is built to keep selling through an outage and to sync afterwards, which limits — but does not remove — the effect of one.
[PLACEHOLDER — counsel to supply: service levels if any, warranty disclaimer, limitation of liability, indemnities.]
Ending the agreement
A merchant may stop using the service at any time and take their export with them. A shop that is closed is retained for a window and then permanently deleted; the addendum describes what that means for backups.
[PLACEHOLDER — counsel to supply: notice periods, termination for cause, and the effect of termination on fees already paid.]
Changes to these terms
The version in force is shown at the foot of this page. When it changes, the new version applies to shops created after it, and existing merchants are notified [PLACEHOLDER — counsel to specify how, how far in advance, and what continuing to use the service after notice means].
Governing law
[PLACEHOLDER — counsel to supply: governing law and the forum for disputes.]
Contact
Questions about these terms go through the contact form.